© 2023 - 2024 BorrowBe Inc. All rights reserved
BorrowBe Inc. and its associated entities, including directors, owners, employees, affiliates, and subsidiaries (hereinafter collectively referred to as "BorrowBe," "us," and/or "we"), are committed to protecting the data provided voluntarily by users or visitors (hereinafter referred to as "You," "Your," and/or "User") of the website, as well as the data automatically collected by BorrowBe. Our primary focus is on protecting your privacy, and we consider it important to you to understand the methods by which we collect both general and personal data, as well as our subsequent utilization and processing of said data. This policy also outlines the manner in which we disclose your personal data to third parties.
BorrowBe Inc. operations are based at our registered address can be found at 1688 Melrose Place SW, Edmonton, Alberta T6W 1X6, Canada.
By providing our services in the local currency of the USA & Canada, we aim to offer a more seamless and user-friendly experience, acknowledging the geographical and financial context of our users.
The document defines our operational procedures concerning the policy governing the collection of User data through our mobile application and website.
BorrowBe collects specific types of data that facilitate efficient operations and enhance User experience. The disclosure of personal data that is necessary for BorrowBe to provide its services is required from Users. Upon registration for a BorrowBe account, Users are required to provide essential personal details, including their complete name, email address, and other pertinent information, in order to establish and activate their account. Additionally, the system acquires data pertaining to the User's identity, including details such as the business address, registration information and/or GPS location. BorrowBe will also collect further data as necessary to enhance the efficiency of business operations, including:
Name, email, Business Name and location are the mandatory fields for business users. Nickname, business address, business phone number, Business Logo, YouTube link of item, social media link, item location on Google Maps, Geo Location from Google, Profile Picture are optional for the business users.
We will send the consent form if we save a digital copy of a document for the purpose of verifying it for either commercial or individual purposes. Once the verification process is complete, we will delete the concerned document. In addition, please do not share any personal information, document, or picture in chat to maintain privacy and data security. Chat communication between Users including pictures they share is subject to these privacy guidelines.
Name, email and location are the mandatory fields for individual users. Nickname, phone number, YouTube link of item, social media link, item location on Google Maps, Profile Picture are optional for the individual users
BorrowBe is not retaining any type of identification documents without the user's consent as indicated in the filled-out form.
The collection of payment data by third-party partners, specifically Stripe, a leading secure payment gateway, includes digital payment information, credit card details, debit card details, and bank account information, all of which are essential for facilitating streamlined financial transactions. BorrowBe does not retain any financial data, such as credit/debit card details or banking information.
When a User communicates with BorrowBe via phone, email, text message, or chatbot in the app, BorrowBe collects and may use this data. Regarding the 'Pause' functionality: Activating this feature only removes a listing from public visibility but does not interrupt the duration of the listing period. Therefore, if a listing is paused, its expiration will adhere to the initially established end date.
BorrowBe gathers information about how long people use the app, what they search for, which feature sets are being used, information about bugs and glitches in the app, navigation inside the app, and User behavior to carry out specific tasks.
When certain features of the application are utilized, BorrowBe gathers location information. When you download and use the app, we ask for location permissions. To provide you with the best experience possible, our app requires your location settings to be turned "on". We collect precise and/or approximate location data from Users, including postal code, province, town, city, street, and exact locations. For an optimal experience, precise location information is provided. The User has the option to turn off their location settings.
We collect device data, including the model and manufacture of the device, as well as whether you are using the iOS or Android app, operating system, browser type, and how to best utilize BorrowBe on your particular device.
Tiny data files may be sent to your computer or mobile device by BorrowBe and its partner companies. Cookies are typically defined as "cookie files," "electronic tags," "small clean gifs," "pixel tagged files," and other frequently found files associated with our platforms' functioning. As responding to "do not track" signals from browsers would limit the functionality of our applications, we do not currently do so.
When you register for or sign up for BorrowBe services, third-party service providers may offer us information about your registration and personal profile. Depending on the service, we may receive quite different third-party information; this is typically under the control of that particular third-party service. By providing BorrowBe access to a third-party account linked to your account, you consent to BorrowBe collecting or retaining this data in line with our Privacy Policy. BorrowBe disclaims any responsibility for how particular third-party companies use and disclose the personal information of its Users. Please review the relevant third-party service provider's privacy policies to gain a better understanding of how they use User data.
We store your data on AWS servers, MongoDB Atlas Database and Zendesk
We may send Users marketing materials, including discounts, brand updates, and advertise. By sending an email to BorrowBe, Users can opt-out. We might share User information with social media platforms, third-party advertisers, and conduct marketing campaigns and ads in an effort to promote the business. We may disclose information in order to promote the brand and foster peer-to-peer trade in a variety of markets.
Occasionally, we might need your written or verbal consent in order to access your personal data. With your consent, we might also disclose any instantaneously acquired information on you.
After registering, a User's profile is established. This profile will contain certain User data, like your name, ID, location, and public profile picture. You'll need this information in order to use the BorrowBe app and create a profile. Your listing will be visible to other members of the BorrowBe community and will show where you use the service. Information about your BorrowBe profile can also be read by Users who are not members of BorrowBe. Search engines may gather information about you, your usage, and your BorrowBe profile.
When one person buys, rents, or applies for services linked to employment, information from their BorrowBe user profile is shared with another User. In the event that two-way communication is required, this will allow it. The following information will be shared by BorrowBe: name, address, phone number, and email address.
We might grant the Employers access to your personal information when providing you with our services. Payment processors, AWS servers, and MongoDB Database are some of our third-party service provider partners.
The personal data necessary to enable the utilization of features or functionality that establish a connection between the Services and a third-party platform or social media network may be shared with said platform or network. This can be achieved through actions such as logging into the Services using your third-party account, or establishing a linkage between your Services account and a third-party service. The control over the utilization of personal data by a third party is beyond our purview.
At BorrowBe, we prioritize your privacy and are committed to transparent data collection practices. When you log in using Google or Facebook, we only collect your name, email address, and profile picture. Rest assured, your email address is securely stored and will not be visible to other users.
The name and profile image retrieved from Facebook or Google will be set as your default display information. You can edit this information as desired within your profile settings. Additionally, BorrowBe does not collect or use your personal data for analytics, nor do we share any of your information publicly. The only information visible to others is the name and profile picture you choose to display. If you log in with a Google or Facebook account, your profile image and name will be displayed.
In the context of a commercial transaction or prospective commercial transaction, such as a merger, acquisition, reorganization, or sale, or in the case of bankruptcy or dissolution, it is possible for us to engage in the sale, transfer, or other forms of sharing of certain or all of your personal information.
Your personal information may be disclosed to courts, law enforcement agencies, governmental or tax authorities, or third parties. The disclosure of the aforementioned information will be conducted in accordance with applicable laws and regulations, as well as situations where it is deemed reasonably necessary to address claims against our organization, adhere to legal procedures, or ensure security and safety. The information that is furnished by Users may also be revealed in accordance with valid legal requests pertaining to criminal inquiries, alleged or suspected unlawful conduct, or any other activities that may pose a potential risk to BorrowBe, the User, or any other individual. Additionally, such disclosure may be necessary to safeguard the legal rights, assets, or personal well-being of BorrowBe, its Users, or any other relevant parties. Additionally, the disclosure of your personal information may occur in accordance with the provisions outlined in this privacy statement or as communicated to you during the data collection process.
By following the opt-out or unsubscribe instructions located at the bottom of the email, you have the option to decline receiving marketing-related emails. You may continue to receive service-related and non-marketing emails.
By accessing your account and navigating to the account settings and profile section, you have the ability to review, rectify, update, and modify the information that you have previously provided to our system. You can submit a written request via mail to request access to or make corrections to your personal information. Prior to proceeding with your request, it may be necessary to verify your identity in order to ensure your safety.
The User may delete their account by accessing their profile settings and selecting the delete option, which will then archive the associated data. If User desires to erase the data from the archive, they can send an email request to BorrowBe, to delete the data from the archive data of BorrowBe
In the event that a User opts to delete their account, all records of past conversations, communications, active listings, and historical advertisements will be permanently erased, along with the associated account information.
Please note that there may be situations in which we are unable to delete data due to legal obligations, fraud prevention, fee collection, dispute resolution, claims processing, issue troubleshooting, audit support, investigation assistance, enforcement of our Terms of Service, or other necessary, permissible, or legally required actions.
The use of offensive language or explicit sexual content is strictly forbidden in advertisements and any forms of communication with other Users. If a User is found to be involved in such actions, BorrowBe reserves the right to remove the advertisement and the User's account may even face suspension at the sole discretion of BorrowBe
BorrowBe applies a stringent data discrepancy check on every ad posted. If any manipulation of data is detected, the advertisement will be promptly blocked, and BorrowBe reserves the right to permanently ban the user from the platform. Please be aware that in cases of fraudulent transactions, payments will not be refunded.
Pursuant to relevant legislation governing information access rights, users are able to request a copy of their personal information through the account page. In order to validate your access request, it may be necessary to request supporting documentation for identification purposes or to undergo re-authentication.
Users have the ability to disable the location access functionality of our mobile application through the settings menu on their device. Additionally, users are provided with the option to select a non-precise location for their advertisements, offering greater control over the geographic information shared publicly. This feature is designed to enhance user privacy while still facilitating the effectiveness of the app's location-based services.
There are several methods available to limit the utilization of your personal data for interest-based advertising. These options include:
Enabling cookie blocking in your web browser: Users have the ability to delete or decline cookies, including those utilized for interest-based advertising, through their web browser. Please refer to the instructions in your browser's settings to complete this task. By default, web browsers are configured to enable the acceptance of cookies unless the User modifies the settings. For further details on cookies, such as methods for their management, deletion, and viewing the cookies stored on your device, please refer to the website www.allaboutcookies.org.
To mitigate the utilization of advertising ID in your mobile device settings, it is possible to impose limitations on the usage of the advertising ID associated with your mobile devices, such as an Apple ID for Advertising or a Google Advertising ID for interest-based advertising, by adjusting the settings on your device.
If you are asked to supply personal mandatory information but choose not to or if we delete it at your request, we may not be able to provide you the Services. This applies in cases where we are required by law to collect this information or if it is necessary for us to deliver the Services to you.
If you want to link the Services, you may be able to manage your settings through a third-party platform or social media network, such as by entering into your account on the Services using the third party's authentication service. If you restrict our use of a third-party platform or social media network, it will not apply to information we have already collected from that third-party.
Users are permitted to utilize their balance for auto-relisting or future ad postings. It is important to understand that the balance does not have an expiration date, and it cannot be transferred or refunded under any circumstances.
It is the user's responsibility to manage recurring payments for any ad. If a user has a balance and sets up recurring payments for the ad, the system will automatically deduct the balance after 30 days. The payment will remain the same as initially set up by the user for future transactions. The system will continue charging the balance until it reaches zero.
A diverse range of technical, physical, and organizational measures are taken to protect information from unauthorized access, deletion, or alteration during the period it is under our control. Nevertheless, it is important to acknowledge that no technique for the transmission or retention of data can be deemed entirely secure, hence preventing us from providing an assurance regarding the safeguarding of your personal information.
BorrowBe disclaims any liability for the compromise of User confidentiality resulting from the exchange of personal or sensitive information during chat interactions. Users are advised to exercise caution when sharing information with other Users on the BorrowBe platform. BorrowBe cannot guarantee the security of User information shared during chat interactions due to the inherent risks associated with online communication. It is recommended that Users carefully evaluate the necessity of sharing personal or sensitive information and take necessary precautions to protect their privacy.
It is imperative that you refrain from transmitting or divulging any confidential data (such as insurance numbers, passport numbers, particulars regarding your racial or ethnic background, or health-related information) unless explicitly instructed to do so.
It is recommended that Users refrain from disclosing any personal information to other individuals, especially if they are unknown or untrusted. Sharing personal information can lead to privacy breaches, identity theft, and other potential risks. It is always better to prioritize one's safety and protect their personal data by keeping it confidential.
Our data collection practices do not include the intentional gathering of personal information from individuals under the age of 17, as our Services are not designed for minors. In the event that a minor has previously provided us with personal information, it is possible for their parent or legal guardian to contact us and submit a request for the deletion of said information.
This privacy policy specifically pertains to the utilization and distribution of information that is either provided or obtained by BorrowBe. This privacy policy does not include the privacy policies or practices of any third parties, including any third party operating any website or service that is linked to the Services. We cannot be held responsible for the privacy policies or practices of these third parties. The inclusion of a hyperlink on the application or website should not be construed as an endorsement or approval of the linked website or service by us or our affiliated entities. When accessing a website operated by a third party or disclosing personal information to them, their privacy policies and notices will govern the handling of your data.
The Privacy Policy may be modified at any time at our sole discretion. Please refer to the "Effective Date" at the end of this document for the most up-to-date version. Users will receive notifications of any implemented changes via email or other notification methods. By continuing to utilize BorrowBe Services subsequent to the implementation of these modifications, you hereby consent to be legally obligated by the revised Privacy Policy. Please feel free to reach out to us for account deletion if you do not agree with the modifications.
Users have the right to seek information regarding the collection and utilization of their Personal Information by our organization.
The collected categories of Personal Information;
The various sources from which we obtained Personal Information;
The commercial or business reason for acquiring Personal Information;
The classification of external entities with whom we disclose Personal Information;
whether we have shared your personal information with third parties for their business use, and if yes, what kinds of personal information receiver has received;
If we have sold your personal information, what types of information third-party recipient has obtained.
Right of Access: You are entitled to get a copy of the Personal Information that has been collected from you within the preceding 12 months.
Deletion: Users possess the entitlement to formally request the removal of any Personal Information that has been acquired by our organization.
Non-discrimination:The Users possess the entitlement to freely enjoy the aforementioned rights without apprehension of discriminatory treatment, including any illicit refusal of service, alteration in service standards, or suggestion of potential penalties for the exercise of these rights.
The company refrains from selling personal information to external entities. Nevertheless, it utilizes services provided by Google, Facebook, and other platforms to facilitate the delivery of interest-based advertisements, as mentioned before.
If you wish to exercise your rights regarding the use, access, and deletion of your information, you may contact us by email. However, it is important to note that in certain circumstances, as dictated by law, we reserve the right to decline your request. In order to accommodate your demands, it is necessary for us to authenticate your identification. Additionally, we reserve the prerogative to check your identity. Failure to provide sufficient information for understanding and addressing your request will impede our ability to fulfill it. Please furnish us solely with the needed sensitive information, such as government-issued identity. It is not advisable to transmit sensitive information or government-issued identity over email due to the inherent lack of security associated with this mode of communication.
If there are any inquiries or doubts regarding our privacy policy, please do not hesitate to contact us using our email address: info@borrowbe.com or “Contact Us” page. All the queries will be handled by email.
We express our gratitude for using the services provided by BorrowBe. We believe that you will have a favourable and fulfilling experience while using our services. At BorrowBe, we strive to continuously improve and enhance our services to ensure that Users' needs are met and exceeded. Our dedicated team is committed to delivering a seamless and efficient experience, making sure that every User's journey with us is enjoyable and hassle-free.
Effective Date: 05th day of April, 2024